30-Day Hassle-Free Returns & Refunds at Dropship Automation
At Dropship Automation, we work with reliable industrial and marine automation suppliers, and we want the return process to be simple when something genuinely goes wrong. This policy explains how returns, replacements and refunds are handled.
Eligible products may be returned within 30 days of the delivery date, provided they meet the conditions described in this policy.
All returns are subject to inspection and written approval from Dropship Automation before being accepted.
A return may be considered when:
The following are generally not eligible for return:
To start a return, please:
Provide proof of purchase: Share your order number, invoice or confirmation email.
Contact Dropship Automation: Email sales@dropshipautomation.com or call +1 (234) 288-1755 with details of the issue.
Share supporting information: Depending on the item, we may ask for photos, the serial number, or a short description of the fault.
Wait for return authorization: Once approved, we'll send return instructions. Please don't ship anything back before receiving these.
Returned items are inspected on arrival and, where needed, reviewed with the relevant manufacturer or supplier.
A replacement or refund is issued only after the reported issue is confirmed and the return is approved.
If the return is due to a confirmed defect, incorrect item, or an error on our part, return shipping is covered by Dropship Automation.
For all other approved returns, the customer is responsible for return shipping, packaging and insurance.
Where available, we can offer a replacement of the same or an equivalent item.
For specialized or manufacturer-specific components, replacement availability may depend on stock and the manufacturer's own warranty terms.
Approved refunds are issued to the original payment method.
Refunds exclude shipping, duties, taxes or other charges that are non-refundable or were not caused by an error on our part.
Processing times vary by payment provider and financial institution.
If an approved refund hasn't arrived within the expected processing window, please check with your bank or payment provider first.
If it still hasn't appeared, contact sales@dropshipautomation.com and we'll look into it.
Please inspect items as soon as they arrive.
If something arrives damaged, contact us as soon as possible with photos of the item and packaging.
We'll coordinate with the carrier or logistics provider to resolve the claim.
Where a product carries a manufacturer's warranty, that manufacturer's terms and conditions apply.
Dropship Automation can assist with warranty claims where applicable; coverage depends on the product, manufacturer, and how it was installed and used.
Before ordering, customers are responsible for confirming the required specifications, including where applicable:
Dropship Automation supplies products based on the specifications confirmed by the customer at the time of order.
For questions about returns, refunds, replacements or warranty claims, please contact us:
Dropship Automation
Email: sales@dropshipautomation.com
Phone: +1 (234) 288-1755
Website: www.dropshipautomation.com
Important: This Return & Refund Policy is governed by the specific terms agreed in the applicable order, invoice, manufacturer warranty, or other written agreement between Dropship Automation and the customer.
Start A Return Request
Send your invoice or order reference, product model, serial number where applicable, and a clear description of the issue.
Send the model, nameplate photo or equipment list to Dropship Automation.
