Return and Refund Policy

At dropship automation, customer satisfaction is our priority. We strive to provide a smooth return and refund process for all eligible purchases made through our dropshipping automation platform. Please review our policy to understand our guidelines.

1. Eligibility for Returns
Our policy allows returns within 30 days of delivery. To be eligible:

• The item must be unused, in the original packaging, and in the same condition it was received.

2. Process for Returns
To initiate a return, please follow these steps:

• Contact Us: Email our support team at sales@dropshipautomation.com with your order number, item details, and reason for return.
• Return Approval: Our team will review your request and provide return instructions, including shipping details if approved.
• Ship the Item: You are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Partial Refunds: In some cases, only partial refunds may be issued for items returned in a condition different from the original.

4. Damaged or Defective Items
If your item arrives damaged or defective:

• Contact Us: Notify us within 7 days of delivery with photos of the damage or defect.
• Resolution Options: Depending on the issue, we may offer a replacement, store credit, or refund.

5. Order Cancellations
Cancellations are only possible if the order has not yet been processed by the supplier. Please contact us promptly to request a cancellation. If the order has already shipped, it must be processed as a return.

6. Exchanges
Exchanges are processed similarly to returns. If you need a different size, color, or alternative item, please return the original item per our guidelines and place a new order for the desired product.

7. Third-Party Products
Please note that our dropshipping automation service partners with third-party suppliers. Each supplier may have specific return guidelines that we must follow. We will communicate any supplier-specific requirements when processing your return.

8. Shipping and Return Costs

• Return Shipping Costs: You are responsible for return shipping costs unless the return is due to an error or defective product.
• Shipping Costs on Original Orders: Original shipping costs are non-refundable.

9. Contact Us
For any questions about our Return and Refund Policy or to initiate a return, please reach out to us:

 By whatsapp: +1 (234) 288-1755
 By email: sales@dropshipautomation.com